Shipping Policy

Effective Date: October 1, 2025

At Eoptimum Enterprise, we are committed to delivering your orders quickly, safely, and affordably. This Shipping Policy explains our process, timelines, and terms regarding the shipment of products purchased through our website.

1. Shipping Coverage

We currently ship orders across India. For remote or restricted service areas, additional delivery time may apply.

2. Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods & Delivery Time

Standard delivery timelines range from 3–7 business days, depending on your location.
Express shipping (where available) may be subject to additional charges.
Delivery timelines are estimates and may be affected by courier delays, weather, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you complete your order.
Free shipping may be offered on promotional campaigns or minimum order values.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID and link via email/SMS. You can also use our Track Your Order page to check real-time status.

6. Failed Deliveries & Incorrect Address

Customers are responsible for providing accurate shipping details.
If a package is returned due to an incorrect address, failed delivery attempts, or refusal, re-delivery charges may apply.

7. Damaged or Missing Items

If your package arrives damaged or with missing items, please notify us within 48 hours of delivery at support@eoptimumenterprise.com with photos/videos of the package.
We will investigate and offer a replacement or refund as per our Refund & Return Policy.

8. International Shipping

Currently, we do not offer international shipping outside India.

9. Contact Us

For any shipping-related queries, contact us at:

📧 Email: support@eoptimumenterprise.com
📞 Phone: +91 9930790583
📍 Address: Shop No 7, New Virndhawan CHS Limited, BP Road, Bhayander East, Mumbai – 401105, Maharashtra, India